We offer complimentary worldwide shipping on orders > $200. To keep things simple, we charge a flat fee of $10 on orders below $200.
All orders are sent through by EMS, DHL, other International Express Couriers or your local postal service. To ensure there are no problems we encourage you to list your work address or have someone available at your home to accept the order. If no one is home to accept the delivery, a card may be left in your letterbox to organize re-delivery of your package.
We aim to dispatch orders within 48 hours. Estimated delivery time is 5-16 working days worldwide from date of full payment. Circumstances beyond our control may cause possible delays.
If your product has not arrived after 16 days from the date of your full payment, please feel free to contact us via firstname.lastname@example.org.
“Out of Area” Surcharge
Some remote areas might incur an “out of area” surcharge for which courier companies charge extra. If you fall within such an area, we will contact you and provide the option to change your shipping address if you wish.
Items shipping internationally may be subject to customs processing depending on the item’s declared value. Buyers may be subject to additional charges for customs clearance.
At Brucegao Leather we pride ourselves on customer satisfaction. All the bags are checked carefully at the time of dispatch. We also provide warranty if the item has a manufacturing fault. You are encouraged to check the item as soon as it has been delivered to you. If you think that the item has a manufacturing fault, to address the issue please contact email@example.com and attach some photos showing the fault immediately after receiving the delivery. We then will notify the manufacturer of the problem and organize the exchange or return of your bag.
Customers are responsible for the shipping charges for any returns or exchanges. We encourage you to send your returned parcel via registered post to ensure it reaches us safely; Brucegao Leather is not responsible for goods lost in transit.
To be eligible for a full refund the items must be unused, unworn, undamaged and unmarked, and in their original Brucegao Leather packaging.
To return merchandise for a refund or exchange, please contact us at firstname.lastname@example.org and we will provide you with further instructions.